Help
Support & FAQ
Most questions are about how live times behave or reminders. If the answer you need isn't here, write to us — a person reads every message.
Emailhello@aloya.cyCommon questions
- Why is a bus missing from live tracking?
- Aloya shows what the operators broadcast. When a vehicle isn't transmitting, we fall back to the published timetable and label the arrival as scheduled rather than live, so you always know how much to trust the number.
- My arrival time jumped by several minutes. What happened?
- Live predictions move as the bus moves. Big jumps usually mean the vehicle rejoined the feed after a gap, or traffic changed sharply. The confidence mark next to each time tells you how steady that prediction has been.
- Location is wrong or the app can't find me.
- Open your device settings and allow precise location for Aloya. Indoors, GPS drifts by a block or two — stepping outside for a moment usually snaps it back.
- I'm not getting departure reminders.
- Reminders need notification permission and are set per trip. Check that notifications are enabled for Aloya in your device settings, then set the reminder again from the trip screen.
- Does Aloya cost anything?
- No. Every feature is free — departure reminders, offline timetables, live ETA sharing, multi-leg planning, and journey companion alerts. There is no subscription, no trial, and nothing to cancel.
- Can I add my Motion card to Google Wallet?
- Yes — add your card number in the Wallet tab, then tap Add to Google Wallet. Apple Wallet passes are not available yet.
- Is my travel data private?
- Live location is only shared while you actively share an ETA or join a group trip, and it stops when the trip ends. See the privacy page for the full detail.
- Do you cover buses north of the Green Line?
- No. Aloya is the Republic network. Crossing exists — Ledra Street is the pedestrian checkpoint in the old town — and we name it rather than leave a hole. We do not have north-side GTFS or official hours, so we will not invent them. Open the Green Line page for the rest.
Reporting a problem
Tell us the route number, stop name, and roughly when it happened. That trio is enough for us to replay the feed and see exactly what you saw.